Alarm Call Handler (Part-Time Mornings)

Alarm Call Handler (Part-Time Mornings)

Newcastle, NE12 8BU

We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.

When a customer’s alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.

Salary : Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus

Working Hours: 24 hours per week

Shift Pattern: AM Shifts ranging between 7am - 12pm

Holidays: 29 days pro rata including bank holidays, increasing to 31 days pro rata after 1 year of service

Responsibilities

• Reacting to incidents in a timely manner
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