Amazon Connect Technical Integration Lead
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
May 29, 2026
Step into a pivotal technical lead role focusing on Amazon Connect integrations. This position requires deep technical expertise and hands-on troubleshooting.
In this role, you will own the integration of D1 and TPSS with Amazon Connect, ensuring effective alignment between IVR, APIs, and external systems. You will also address complex integration challenges with practical support to ensure seamless operations. A robust background in Amazon Connect and AWS solutions is crucial.
Key Responsibilities:
• Lead integration efforts for D1 and TPSS with Amazon Connect
• Align IVR and contact flows with system APIs
• Provide hands-on support for troubleshooting integration
• Collaborate with AWS backend services on projects
• Ensure smooth integration with downstream applications
Requirements:
• Extensive experience in Amazon Connect and AWS (Lambda, S3, Cognito)
• Understanding of FIS D1 systems is advantageous
Utilize your expertise to enhance technical integ...
In this role, you will own the integration of D1 and TPSS with Amazon Connect, ensuring effective alignment between IVR, APIs, and external systems. You will also address complex integration challenges with practical support to ensure seamless operations. A robust background in Amazon Connect and AWS solutions is crucial.
Key Responsibilities:
• Lead integration efforts for D1 and TPSS with Amazon Connect
• Align IVR and contact flows with system APIs
• Provide hands-on support for troubleshooting integration
• Collaborate with AWS backend services on projects
• Ensure smooth integration with downstream applications
Requirements:
• Extensive experience in Amazon Connect and AWS (Lambda, S3, Cognito)
• Understanding of FIS D1 systems is advantageous
Utilize your expertise to enhance technical integ...