Analyst, Chargeback and Collections (Philippines)

Overview

Only candidates located in the Philippines to apply.

This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require creating monthly spreadsheets for JNR (a collection agency) with necessary documentation and producing balance due letters for outstanding balances on board. Moreover, the position will involve generating biweekly statements for receivables related to reservations and onboard accounts.

Responsibilities

• Responding to credit card chargeback and dispute situations, including those involving PayPal and Bon Voyage, as part of the Senior Analyst Credit Card Payment Systems & Cash Applications, providing the required supporting evidence via banking websites to guarantee each case is resolved accurately and on time.
• Accountable for the preparation of monthly spreadshe...