Analyst Customer Service Operations, Bogotá, Colombia

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

Job Posting Locations

Bogotá, Distrito Capital, Colombia

Purpose

The Customer Service - Regional – Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Representant reports directly to a Customer Service Supervisor, and escalates issues as needed.

Responsibilities

Resp...