ANALYST II, CUSTOMER EXPERIENCE - SALES
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 08, 2026
Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.
Responsibilities
- Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery-based approaches
- Deliver real-time and post-call coaching to reinforce behaviors aligned with sales best practices
- Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
- Partner with account management and leadership to develop and execute agent training curricula
- Track and report on coaching metrics, agent performance trends, and development progress
- Demonstrate floor presence and credibility by modeling consu...