Analyst IT

Key Responsibilities

• Monitor enterprise systems, networks, and applications using SCOM, Nagios, SolarWinds, and related monitoring tools.
• Execute and monitor production job schedules using CA Scheduler, ensuring timely and accurate completion.
• Respond to alerts and incidents, perform initial triage, and escalate according to defined procedures.
• Analyze and document recurring issues to support root cause analysis and continuous improvement.
• Perform system health checks, capacity monitoring, and routine operational tasks.
• Support implementation of automation and process enhancements to improve efficiency.
• Assist in disaster recovery (DR) testing and maintenance activities.
• Adhere to established procedures, security standards, and service level requirements (SLRs).

Qualifications