Analyst - Problem Management

THIS IS WHERE GAME-CHANGING HAPPENS

TECHNOLOGY & INFRASTRUCTURE

Analyst - Problem Management

The team provides and manages the IT systems that support and enable DA business objectives. That means managing and maintaining all IT infrastructure and application services from the most basic desktop to the most complex flight information systems. As importantly, they’re game changers for the industry. They bring us innovated and world class technologies and advanced processes which revolutionise what we do.

What you’ll deliver

• You’ll identify trends and potential Problem sources by reviewing Incident and Problem analysis
• You’ll manage, maintain and publish the BT Knowledge management in regular basis and ensure it reflects the business needs and well understood by all internal and external stakeholders
• You’ll identify and implement opportunities for cost reduction
• You’ll provide recommendation for problem Mana...