Analyst Systems Optimization & Enablement - 12 - month contract (Mississauga)

Job Summary

The Analyst of Systems Optimization and Support is responsible for the maintenance, development and optimization of all reporting issued by the team.

Key Responsibilities

• Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos, in all applicable banners)
• Properly analyze data
• Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
• Triage questions from DOs, MROs on existing systems and tools
• Ensure optimal customer service standards are upheld in team call center by fielding questions related to reports issued by the team
• Participate in continuous improvement of team analytics by ensuring that any system changes that may impact reporting is identified and managed
• Ensure all reports are accurate and issued to the business on time
• Ensure accurate maintenance of store lists and distribution lists for report...