Analytics Strategy Leader, Care & Shipping
Location
barcelona, kingdom of spain
Job Type
Full-time
Category
Analyst
Posted
June 15, 2026
Requirements
Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.
You bring deep expertise in analytics, user research, and commercial strategy
, 7+ years of experience in analytics or user research, with proven marketplace experience driving exceptional customer outcomes
, Excellent analytical skills combined with effective use of qualitative data and user research to deliver actionable insights
, Comprehensive knowledge of key metrics: NPS, CSAT, Order Cycle Time, Perfect Order Rate, and their strategic drivers
, Strong understanding of how product experience impacts customer care demand and resolution
, Experience with customer care automation and AI tools (both customer-facing and internal) to improve operations
, Excellent communication and project management skills—you simplify complex concepts for diverse audiences
, Strong ability to manage cross-fun...
Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.
You bring deep expertise in analytics, user research, and commercial strategy
, 7+ years of experience in analytics or user research, with proven marketplace experience driving exceptional customer outcomes
, Excellent analytical skills combined with effective use of qualitative data and user research to deliver actionable insights
, Comprehensive knowledge of key metrics: NPS, CSAT, Order Cycle Time, Perfect Order Rate, and their strategic drivers
, Strong understanding of how product experience impacts customer care demand and resolution
, Experience with customer care automation and AI tools (both customer-facing and internal) to improve operations
, Excellent communication and project management skills—you simplify complex concepts for diverse audiences
, Strong ability to manage cross-fun...