Application Specialist - Latam

Application Specialist is a key role on the Service Teams that supports the client's Teamwork environment and daily operations to ensure success on the Teamwork platform.Job Duties and ResponsibilitiesAssess client requirements to determine and design proper retail/POS workflows.Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflowsThis includes all settings, server and application updates/upgrades, and routine maintenanceCreates and maintains documentation and support client workflows and modifications to workflowsProvides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client trainingDocumenting, reporting, and escalating Development Support (DS) issues through the proper channels and processesMonitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communicationcommunicating status of release to clien...