Application Support Analyst
Location
mississauga, peel region
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
Now, if you were to come on board as one of our Support Analyst L2, we’d ask you to do the following for us:
Responsibilities
- Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.
- Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and urgency.
- Coordination: Act as the central point of contact during major incidents, coordinating efforts across technical and non-technical teams to facilitate rapid resolution.
- Resolution Coordination: Act as a central point of coordination for incident resolution efforts. Engage relevant teams and resources to resolve incidents promptly.
- Communication: Provide regular updates to stakeholders, including senior management, regarding the status of major incidents, including their impact, current status, and estimated time to resolution.
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