Application Support Analyst with 2nd and 3rd Line

Job Description

Application Support Analyst

Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems.

You will be responsible for the regular monitoring and maintenance of the application portfolio.

You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate.

In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality.

Responsibilities