Application Support Engineer - AVP
Description
We are looking for a highly skilled Application Production Support candidate for ReportHub project, a regulatory reporting platform. This role requires strong expertise in regulatory reporting, application-level debugging, and incident management in a fast-paced environment.
Requirements
The ideal candidate will:
Provide 24x7 production support, ensuring high availability and performance of customer applications.
Handle incident management, including troubleshooting, root cause analysis (RCA), and resolution for P1–P4 issues.
Collaborate with development teams for fixes and deployments, while maintaining compliance with ITIL standards.
Monitor application performance, analyse logs, and implement preventive measures for recurring issues.
Maintain documentation, SOPs, and RCA reports, and communicate effectively with stakeholders.
Key Ski...