Application Support Engineer

Brillio • chennai, tamil nadu, India • Posted June 14, 2026

Location chennai, tamil nadu

Job Type Full-time

Category it

Posted June 14, 2026

Key Responsibilities 
Technical Support 
Provide Level 1 (L1) support for payment gateway-related issues. 
Troubleshoot transaction failures, payment declines, settlement discrepancies, and integration-related concerns. 
Respond to support tickets, emails, and calls within defined SLAs. 
Escalate complex issues to Level 2 (L2), engineering, or payment partners when required. 
Incident Management 
Monitor payment systems and transaction processing platforms. 
Identify, log, track, and resolve payment-related incidents. 
Maintain incident records and provide regular status updates to stakeholders. 
Participate in major incident management and post-incident reviews. 
Merchant & Customer Support 
Assist merchants with payment gateway onboarding and basic technical queries. 
Support merchants in testing payment integrations and troubleshooting API-related issues. 
Guide users through payment processing an...
            

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