Application Support Engineer

Company - Sharc Hire

Location - Andheri, Mumbai (On Site)

Experience - 1 to 3 years

Budget - 4lpa to 6lpa

IMMEDIATE JOINERS PREFERRED

Key Responsibilities:

Issue Management & Ticketing

Acknowledge and log user queries received via phone, email, or support portal.

Create, categorize, and prioritize support tickets appropriately.

Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

Diagnose and replicate reported issues in test environments.

Analyze system behavior, logs, and data to identify root causes.

Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

Act as the primary contact for assigned client issues and feature requests.

Provide regular...