Application Support Engineer

Peoplebank • singapore, singapore, Singapore • Posted June 09, 2026

Location singapore, singapore
Job Type Contract
Category Computer Occupations
Posted June 09, 2026

Application Support Engineer

  • 10 months contract (parental cover)
  • 2 headcount available
  • Hybrid work arrangement
  • Work location: CBD
  • Weekend on call shift required (rotation)
  • Our Client

  • Tech Giant, Social Media Platform
  • The Opportunity

  • Monitor and manage daily customer support tickets for prioritization and triage
  • Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
  • Provide business summaries for daily hand-over of activities between different regions
  • Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations
  • Identify commonly reoccurring issues and build runbooks/guides to resolve them
  • Potentially raise code fixes or write new technical tests to prevent future issues
  • Providing covera...
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