IQ-EQ • India, India, India • Posted June 04, 2026
Location
India, India
Job Type
Full-time
Category
Computer Occupations
Posted
June 04, 2026
Job Description
You’ll provide third-line technical application support across the software estate, acting as the escalation point for the Service Hub within the ITSM framework, resolving incidents, requests, and changes while meeting defined SLAs (including European shift coverage).You’ll deliver functional and technical enhancements, perform ticket trend and backlog analysis, create MI/report packs and knowledge base articles, and maintain high service quality through strong problem‑solving skills and a pragmatic approach.You’ll partner closely with Product Management to ensure applications meet availability targets, maximize product capabilities, and identify and reduce functional duplication across the service estate.You’ll support project deliveries (agile and waterfall), ensuring smooth transitions into BAU support, while collaborating effectively with Application Services teams, wider IT functions, vendors, and external partner...
Interested in this role?
Click the button below to start your application.
Apply Now