Application Technical Support Officer

Job category: Helpdesk and Technical Support

Location: Cape Town

Contract: Permanent

EE position: No

Introduction

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a skilled Application Technical Support Officer to provide 1st and 2nd line support for large-scale web applications while ensuring a high-quality experience for thousands of users.

• Provide 1st and 2nd line application support for large-scale web applications serving thousands of users
• Rapidly self-learn application functionality with minimal training, using an inquisitive and problem-solving mindset
• Analyse application logs and debug issues to identify root causes and drive effective resolutions
• Own and manage support tickets end-to-end, prioritising workload and ensuring timely follow-up and resolution <...