Applications Lead
Location
Edgware, Greater London
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 03, 2026
Applications Lead - £65,000 - £75,000 + Benefits - London (Hybrid)
Overview
We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems.
This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs
Act as the escalation point for complex D365 issues, wor...
Overview
We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems.
This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs
Act as the escalation point for complex D365 issues, wor...