Applications Support Manager
Location
Stow, Ohio
Job Type
Full-time
Category
Computer Occupations
Posted
June 07, 2026
JOB DESCRIPTION Lead and manage the day-to-day application support team that provides Tier 1–3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and commun...
INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS — the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.
This is an on-site role located in Stow, Ohio.
Key responsibilities