Applied Customer Service Team Lead
Location
monterrey, monterrey
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
What You Will Do:
- Oversee, coach, and support a dynamic team of CSRs to enhance process compliance, productivity, and profitability within service contracts.
- Drive operational improvements by actively engaging with leadership and ensuring alignment with organizational goals.
- Proactively engage with leadership to align CSR roles with company objectives and provide guidance during hiring processes.
- Collaborate effectively with stakeholders to streamline operations and remove obstacles to productivity.
- Lead by example by fostering a collaborative environment that promotes best practices and shared goals.
- Focus on seamless team integration to ensure a unified approach to achieving success.
- Analyze and resolve complex operational challenges, initiating improvements to enhance service delivery.
- Through continuous improvement and problem‑solving methodologies, drive better outcomes and performance.
- Provide ...