Applied Customer Service Team Lead

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do:

As a CSR Team Lead, you will oversee, coach, and support a dynamic team of Customer Service Representatives (CSRs) to enhance process compliance, productivity, and profitability within service contracts. You will also drive operational improvements by active...