Arabic Customer Support
Location
Lisbon, Lisbon
Job Type
full time
Category
Information and Record Clerks
Posted
May 31, 2026
We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal:
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
- Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information.
Requirements
- Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
- Excellent communication skills coupled with empathy and team spirit.
- Previous experience in Cu...