Ascott Host

You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provides a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.

• Ensure residents are well taken care of from the point of their arrival to departure
• Provide in‑room check‑in service for all VIP residents
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Maintain residents’ accounts, information and preference profiles
• Handle and record resident feedback and complaints, performing the appropriate service recovery and refer them to sup...