Assistant Guest Experience Manager
Location
dubai, dubai
Job Type
Full-time
Category
Other
Posted
June 06, 2026
How does your working day look like
- Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the SBBU region focusing in providing high quality services and treatment so as to meet and exceed the expectations of the guests.
- Handle and respond to customer complaints and feedback according to Company standards cooperating with all the required stakeholders for their effective resolution and management.
- Design customer service programs promotions daily activities and events to enhance the guest experience.
- Supervise the archive and regular maintenance of guests history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.
- Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is ca...