Assistant Manager_Application Support_L1_Pune

Vodafone • pune, maharashtra, India • Posted June 06, 2026

Location pune, maharashtra

Job Type Full-time

Category Other-General

Posted June 06, 2026

Who we are   
About this Role   
We are seeking an experienced Application Support Engineer to join our Technology team in Pune. This role focuses on supporting telecom applications, particularly Amdocs CRM and OMS, ensuring seamless operations and service continuity. The individual will manage incident tickets, troubleshoot system issues, handle order fallouts, and contribute to automation and documentation efforts. Proficiency in Unix, SQL, and scripting is essential, along with a collaborative approach to working with cross-functional teams. 
What you will do   
Provide end-to-end support for telecom applications, with a focus on Amdocs CRM, OMS, SOM, and AUA. 
Manage and resolve P1–P4 incidents, including order fallout handling and root cause analysis. 
Participate in daily checkpoint calls, share updates, and perform impact assessments. 
Create and maintain SOPs ...
            

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