Assistant Manager, Customer Service

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will assist Manager in supervising the Customer Service counter team to deliver a high standard of service for customers and distributors by overseeing day to day implementation effectively and efficiently.

Job Responsibilities:

Respond to customer enquiries, feedback, and more complex or escalated cases with professionalism and care, ensuring a smooth and consistent customer experience.

Provide timely guidance and coaching to the Customer Service team in handling customer enquir...