Assistant Manager - Logistics - D2C & Customer Service - META

Glanbia • India, India, India • Posted June 17, 2026

Location India, India

Job Type Full-time

Category Operations Specialties Managers

Posted June 17, 2026

The Opportunity
The Assistant Manager –Logistics - D2C & Customer Service META owns the end-to-end order-to-delivery journey for wholesale and direct-to-consumer (D2C) channels across assigned markets. The role combines customer operations (order processing, issue resolution, KPIs) with e-commerce fulfillment (last-mile coordination, 3PL performance management), driving OTIF, TAT, and customer experience. You’ll collaborate daily with Sales, Demand Planning, Finance, and 3PL partners to ensure accurate orders, fast cycle times, and data integrity in SAP/WMS. 

Job Responsibilities 
Customer Service Operations
Manage accurate, timely order entry and changes; monitor orders through fulfillment and invoicing; ensure invoice accuracy.

Lead proactive communications with customers, Sales, Finance, Supply Chain on order status, constraints, and resolutions. 

Resolve service requests and critical issues (stock, shipping ...
            

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