Assistant Manager, Member Solutions & Support

Locations

• Nova Scotia, Canada

East Coast Credit Union is a community-driven financial institution committed to a better banking model. With cooperative ownership and a special focus on people, not profits, we bring Nova Scotians from many regions together through honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in the East Coast community.

Reporting to the Senior Manager, Partnerships & Virtual Operations, the Assistant Manager, Member Solutions & Support leads the Virtual Branch’s escalation and second‑level support functions, including fraud and business services support. The role oversees complex and sensitive member issues, ensuring excellent service, risk management, and regulatory compliance. As a key escalation point, the incumbent supports service recovery, fraud investigations, staff coaching, and continuous improvement through trend ana...