Assistant Manager - Process Excellence

Description

Experience: 5+ Years in First Mile/Logistics/ e-commerce Operations
Work Schedule: 6 Days per Week (On-field/Hub-based as required)
Reporting to: Senior Manager - Seller Experience (Flipkart HQ)

1. Role Summary
You will be the primary driver of First Mile efficiency. Your mission is to bridge the gap between Seller expectations and Hub execution. You are responsible for identifying why pickups fail and ensuring those issues are resolved before the seller has to contact us.

2. Key Responsibilities
● Hub Performance Intervention: Visit and coordinate with pickup hubs daily to identify un-attempted or failed pickups.
● Tactical Problem Solving: Resolve ground-level
● Contact Deflection: Proactively analyze the Seller Contact queue. Identify the top 5 reasons sellers are calling and implement ground-level fixes to stop those contacts at the source.
● SLA Enfo...