Assistant Manager, Sales

Holt Renfrew seeks an Assistant Manager, Sales to support the Manager by providing day‑to‑day supervision and guidance to associates, ensuring luxury sales and service standards are met.

Responsibilities

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolve customer issues and/or complaints and keep the manager informed
• Make recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assist associates in developing, maintaining and growing an active client base and strong customer relationships
• Participate in the recruitment...