Assistant Manager, Sarah Road

What you’ll do

Customer Service: Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of service model standards to each customer. Leads the B2B Mark’s Commercial Business function including order entry and management and coaches the team to ensure accurate and timely ordering and delivery to customers. Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the customer experience through timely processing and movement of inventory to the sales floor.

Operations: Implements, communicates, and ensures compliance with all operating procedures, processes, and policies. Manages scheduling and follows up on execution of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance. Assists in the preparation and execution of annual inventories. Follows and ensures compliance of all corpor...