Assistant Manager Service Delivery
Location
, , pakistan, , , pakistan
Job Type
Full-time
Category
Other
Posted
June 09, 2026
Assistant Manager Service Delivery - MMBL
Lead the IT Service Delivery function by ensuring seamless technical support, maintaining ITIL‑compliant service standards, and supervising a team of engineers to provide high‑availability infrastructure support across the bank’s branch network and head office.
Key Responsibilities
- Service Management & ITIL Compliance – Lead configuration, administration, and optimization of the bank’s ITSM solution, ensuring Incident, Problem, and Change Management workflows align with ITIL frameworks.
- SLA Governance – Define, monitor, and report on SLAs to ensure timely resolution of technical issues.
- Executive Support – Act as primary technical point of contact for Executive Management, providing high‑priority support for senior leadership.
- Technical Operations & Team Supervision – Manage a team of desktop and field engineers providing Level 1 support for Windows 10/11 environments, hardwa...