Assistant Manager - U.K Banking & Finance
Location
cape town, city of cape town metropolitan municipality
Job Type
Full-time
Category
Other-General
Posted
June 24, 2026
Role/Responsibility
- Manage teams and ensure quality and productivity targets are met
- Develop strategies on the floor for reducing attrition and improving employee satisfaction
Team Management
- Lead and manage a team of agents.
- Monitor and evaluate agent performance, providing coaching and feedback.
- Set clear team goals and Key Performance Indicators (KPIs).
- Conduct regular team meetings and create an open communication environment.
Performance Monitoring
- Track and report on team performance metrics.
- Identify training needs and provide necessary coaching.
- Recognize and reward high performance.
Customer Service
- Ensure all calls are handled professionally and in accordance with company guidelines.
- Address and resolve customer complaints and issues promptly.
- Maintain up-to-date knowledge...