Assistant Rooms Division Manager

Key Responsibilities

• Responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of company products, services and applications with a view to boosting engagement and delivering a guest-centric experience.


• Responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.


• Oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards. Conduct daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation and timely readiness of guest and crew are...