Assistant Store Operations Manager, HSR

Join • singapore, singapore, Singapore • Posted June 18, 2026

Location singapore, singapore

Job Type Full-time

Category Other-General

Posted June 18, 2026

Legal Employer HERMES SINGAPORE (RETAIL) PTE LTD 
Posting Date 05/07/2026, 09:07 AM 
Details of the job MAIN RESPONSIBILITIES Back Office Customer Service Management Management and follow-up of Customer Services  
Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) 
Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team. 
Be a real partner to sales team to optimize and simplify the back-office follow-up of those services. 
Performance follow-up and continuous improvement on Customer Services Be responsible for the business performance of all service-related operations: 
Monitor conversion rates and average durations for r...
            

Interested in this role?

Click the button below to start your application.

Apply Now