Assistant VP, Digital-First Contact Center Operations

Khidmah is seeking a leader to manage the contact center operations across channels in Abu Dhabi. This role entails overseeing BPO performance, ensuring high-quality service delivery, and transitioning to a digital-first operating model.

The ideal candidate will bring a decade of experience managing contact centers, along with strategic thinking and cross-functional leadership skills. An MBA is preferred, and hands-on experience with Salesforce and Genesys is essential. The position necessitates strong governance and insight-led operational practices.