Assisted Travel Check-In Agent / Host

LOCATION: Stansted Airport

REPORTING TO: Duty Manager

SHIFTS: 4 on 4 off

PAY RATE: £ per hour

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

• To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.

• Assign tasks to team members.

• Ensure that all passengers are booked into the ABM Airport Inform system.

• Ensure amazing customer service is provided to all assisted passengers at each point.

• Ensure you fully adhere to the SLA times for all passengers in all areas

• Expedite a smooth transfer throughout the terminal.

• Ensure all passengers are in the system and closed with comments were neede...