Assoc. Service Delivery Manager

Overview

Ass. Service Delivery Manager in the Airports team ensures high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports. The role plays a key part in enhancing customer satisfaction by serving as the main point of contact for all service-related queries, concerns, and requests. Acting as the functional expert on Amadeus solutions, the manager stays actively engaged with assigned customers throughout their lifecycle, collaborating with internal teams to resolve issues and align service delivery with customer expectations.

Responsibilities

• Incident Coordination – manage and track customer issues, ensuring quick resolution and proper communication.
• Problem Resolution – identify recurring issues, log them, and work with internal teams to fix them.
• Change Management – understand customer change requests and coordinate with teams to implement them.