Associate- Complaints Customer Service

Skill Ventory • New Delhi, Delhi, India • Posted June 01, 2026

Location New Delhi, Delhi

Job Type Full Time, Permanent

Category Information and Record Clerks

Posted June 01, 2026

  Roles and Responsibilities  
  Key Responsibilities: - 
 One with 3-5 years of customer grievance handling experience
 Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards
 To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
 Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight
 Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
 Accountable for External / Internal Audits for the Team
 Familiar with RBI, NCH portal for complaint reporting & resolution
 Aware of Internal Ombudsman Mechanism

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