Associate-Contact Centre (Life Call)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations. To be able to respond to basic enquiries regarding life insurance.

Customer Servicing:

Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.

Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to next level when necessary.

Ensure all customer interactions are captured and logged in CRM system accurately.

Follow up on all pending cases and ensure customers are updated on the resolution timely.

Ensure meeting personal service targets in achieving service, pro...