Associate - Customer Happiness

JOB PURPOSE

Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points.

PLEASE NOTE, THIS ROLE IS FOR A UAE NATIONAL ONLY

ROLES AND RESPONSIBILITIES

• Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
• Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
• Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
• Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
• Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
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