Associate Digital Customer Success Manager
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Gestión de proyectos y procesos
Posted
June 09, 2026
About the Role
As an Associate Digital Customer Success Manager, you will:
- Develop and implement proactive digital programs to help customers maximize value from Thomson Reuters solutions.
- Create automated nurture campaigns that deliver relevant messages to customers via email, in-app, and other channels.
- Use a deep understanding of customer adoption challenges to inform program design and strategy.
- Experiment with AI, automation, customer insights, and data to drive innovation and improve customer outcomes.
- Align customer programs and communications with other teams, including Customer Success, Marketing, Sales, and Product.
- Monitor customer usage data to identify risks and proactively launch targeted engagement campaigns.
- Curate, identify gaps, and provide feedback on educational content to support customer self‑service and learning.
About You
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