Associate Director, Client & Delivery Excellence

A key aspect of EVERSANA is Client Delight.  We own every client experience and its impact on results.  We are strategic in nature, forward-thinking and we work with clients to not only meet the needs and challenges they experience but exceed their expectations by delivering results. The Associate Director, Client & Delivery Excellence plays a vital role in addressing all areas impacting existing and potential client experience by way of current programs and proposals received. This role will partner with the program CSL to help drive strategic offerings as well as oversee the SDOH components of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Providing coaching, input to personal and departmental goals and staff training to ensure necessary skills and knowl...