Associate Director, Project Management Office

About the Role

You will join the Customer Service transformation team and contribute to the creation of a new Project Management Office within an established organization.

Full‑time position from Monday to Friday with flexible hours, based in Longueuil, performed exclusively on‑site.

Responsibilities

• Build and lead the Project Management Office within the Customer Service Business Transformation Office.
• Set up and run the project and portfolio governance needed to manage large, global initiatives.
• Lead and oversee multiple transformation initiatives across people, processes, technology and data.
• Own the transformation roadmap, including prioritization, sequencing and capacity planning.
• Review project readiness and act as approval authority at key decision points.
• Partner closely with the finance organization to develop business cases, track financial performance, and measure value realization.
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