Associate Director - Service Excellence - Process Lead - Process Excellence CoE

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Role Title: Associate Director – Service Excellence (Process Lead – Process Excellence CoE)

Job Summary

The Associate Director – Service Excellence (Process Lead) is a critical leadership role for Global Delivery Services (GDS), established to drive enterprise-scale process engineering, accelerate transformation outcomes, and strengthen the operational backbone across enablement services and selected client-facing support functions.

The role provides end-to-end leadership across the transformation lifecycle—from intake and prioritization to diagnostics, future-state design, implementation, and sustained adoption—ensuring process change is executed with consistency, speed, control, and measurable b...