Associate Manager, FCR

IQVIA • Taguig, Metro Manila, Philippines • Posted June 20, 2026

Location Taguig, Metro Manila
Job Type Full time
Category Top Executives
Posted June 20, 2026

Essential Functions

  • Manage a team of meeting planners including office-based/ home-based/hybrid employees.
  • Drive optimal employee performance of direct reports through effective coaching and performance management with a focus on promoting employee engagement, a positive work environment, and efficient delivery of results.
  • Set comprehensive and measurable goals for maximum team and individual performance, which includes a balanced focus on productivity, quality, effective communication, and overall customer service.
  • Ensure client defined business rules are applied by team throughout the planning lifecycle of the programs to ensure compliance and customer experience expectations are met.
  • Manage daily task and SLA deadlines across client portfolio, with proactive identification of potential outliers and prompt enactment of mitigation plans as necessary to protect SLAs and customer experience.
  • Proactively raise any critical-to...
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