Associate Manager - Service Delivery
Location
Mumbai, Maharashtra
Job Type
Full-time
Category
Operations Specialties Managers
Posted
June 17, 2026
Job Title : Associate Manager - Service Delivery
Location :
Mohali/Bangalore
Position Type :
Full-Time
Shifts :
APAC & EMEA
Role Summary
:The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilitie
s
Key Responsibiliti
es
Project Delivery Leadershi p: Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KP
Is.SLA & KPI Managemen t: Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement corrective acti...
Location :
Mohali/Bangalore
Position Type :
Full-Time
Shifts :
APAC & EMEA
Role Summary
:The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilitie
s
Key Responsibiliti
es
Project Delivery Leadershi p: Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KP
Is.SLA & KPI Managemen t: Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement corrective acti...