Associate - Service Centre

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre.

• Manage walk-in policyholders' and Financial Representatives' queries/requests on policy related matters (Life and General Insurance) within stipulated time.
• Ensure unresolved issues over the counter are promptly followed up within stipulated time.
• Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives, and business partners.
• Manage customer feedback and complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
• Highlight any potential concerns/risks and proactively share best risk ...