Associate Service Desk Specialist

JOB ROLE SUMMARY
Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue to the next level of support. Keeps requested party updated on issue status.

DUTIES AND RESPONSIBILITIES
High complexity assignments – augmentation and/or independent segment owner
Moderate complexity assignments – augmentation (1 or >) or owner
Low complexity assignments – owner (1 or >)
May lead another individual
Ability to see whole picture
Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Responds to computer issues, services and products as well as network ...